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Frequently Asked Questions
Are you new to TennCare Connect?
You can use TennCare Connect to apply for TennCare, CoverKids, and Medicare Savings Programs (like QMB or SLMB) to get help with your Medicare cost sharing. You can also set up a TennCare Connect account to renew coverage, report changes, and see your letters about your eligibility.
To apply, choose "Apply Now" on our home page. We'll guide you through the steps to create a TennCare Connect online account.
If you have TennCare, CoverKids, or already get help with your Medicare costs and want to use TennCare Connect to renew your coverage, tell us about changes, or see your letters online, choose "Create An Account" on our home page.
I was in the middle of something and had to leave my computer for a few minutes. When I returned, my changes were lost and I was back on the home page. Why does this happen?
The State of Tennessee takes the safety of your personal information very seriously. If you are logged in, but haven't been actively entering information or moving around in TennCare Connect for 15 minutes, we want to be sure other people that may be near you can't get to your private information. We do give you a warning message after 10 minutes of inactivity and count down the last 5 minutes before we sign you out. As long as you click 'Continue' on the warning message, you will not be signed out automatically. If you return and find yourself on the home page, you'll see a message that says "You have successfully signed out!" You can sign back in and return to the last page you were on.
How do I fix a mistake that was made in my application or renewal?
If you've already submitted your application or renewal but haven't gotten a decision on your coverage yet, you can't correct the mistake using TennCare Connect. But call us right away at 855-259-0701.
How do I report a change if I have coverage now?
If you have coverage now and want to tell us about a change, log in to your TennCare Connect account and choose the Report My Changes tab at the top.
Do you want to set up a TennCare Connect account?
You don't have to be enrolled in one of our programs now to set up a TennCare Connect account. Choose "Create An Account" on our home page. After creating an account, you can "link" your account so you can renew your coverage, report changes, and read your letters we send about your eligibility.
How do I link my account?
You can't link your case unless you have coverage with us now. If you do have coverage with us now, but haven't linked your account to your case yet, click on "Check my benefits" when you first log in. That will take you to the Link Account Status page. Link your account by entering your Date of Birth and your Social Security Number OR Person ID. Your Person ID can be found on the first page of many of your letters from us, like your approval letter.
How do I sign in to my TennCare Connect account?
On the TennCare Connect home page, use the 'Log In' box at the top of the page.
What if I forgot my username?
Click on "Forgot Username?" under the "Log In" box on the home page. A new page will open. Then you'll enter the correct email address you used when you set up your TennCare Connect account. We'll send your username to that email address. If you can't remember the email address you used or can't recover your username, call us at 855-259-0701.
What if I forgot my password?
Click on "Forgot Password?" under the "Log In" box on the home page. A new page will open. Then enter your username or the email address you used to set up your TennCare Connect account. We'll send a temporary password to that email address. Use that temporary password to create a new one. You can recover your username by clicking on "Forgot Username" on the home page. If you can't remember the email address you used, have forgotten your username, or can't reset your password, call us at 855-259-0701.
How can I change my Password?
After you sign into TennCare Connect, click the "Manage My Account" tab at the top of the screen. A new page will open and you can update your password. You'll have to enter your current password first before changing to your new password.
Will I ever need to share my password with anyone?
No. Never share your password with anyone; not even state workers. We will never need you to tell us your password to help you. You can get help with your application, renewal, reporting changes, and letters without sharing your password.
Do you have this website in other languages?
You can change the language at any time (English to Spanish or Spanish to English) by clicking "Espanol" on the top of any page you are on. If you need to read these pages in a language other than English or Spanish, go to the bottom of the page to Google Translate.Then select a language from the drop down menu.